I think they’re doing a fantastic job of it, too! We have a lot of world-class acts coming up, such as Keith Urban and Brad Paisley, just to name a few. It’s their job to book entertainment for the Global Event Center along with the Palladium Sports Lounge, Skyline Lounge, MIST, and Weekends After Dark. Jessica, along with the Global Event Center Manager, Stephanie Callaway, make it a priority to “bring (patrons) the best entertainment”. There are people in line to buy tickets and to pick up tickets, so you can imagine how long the line gets for a venue that seats 3,500 people! While it’s controlled and organized chaos on show days, Jessica said “it’s exciting to see the patrons ready for the show.” Jessica’s answer, in short: very busy! First off, the number of staff on hand for show days increases from 6 to 10- triple the amount of employees as on a non-show day! Due to the large number of people coming to pick up their tickets, every station is open.

I was curious to see how a show day differed from a non-show day, so I asked. Patrons frequently stop by to ask questions. On non-show days (typically Sunday through Thursday), the team is busy answering questions regarding upcoming events, acting as a Players Club desk, and selling tickets. During those hours, employees are busy with a variety of things. The Global Event Center Box Office, located in our Rome Gaming Plaza, is open daily from 8:00 a.m.

I recently had the pleasure of speaking with Jessica Huerta, Box Office manager, and she gave me a sneak peek into what it’s like to be a Box Office employee. Yes, they sell tickets, but they also do an array of tasks that allow our patrons to have the best possible experience during their visit. The Box Office: While it may be the smallest room in the world’s largest casino, it plays a key role in our everyday routine.

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